I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. I'm about to do the same with my credit card company. Type "seller support" in your search bar on seller central home page and work from there. They get free products and their money back. One stop brings you to the world. Same. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. 4. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. 4 years ago. Trade assurance is pretty worthless. Only the quotation. Upon opening the package and closer inspecting I notice that the main arm and. Chargeback Nightmare. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. Open a Dispute. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. (I learned this through dealing with morons on the internet. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. Hi, I was wondering if anyone can offer some advice please. The Reddit user, for example, bought a defective item online. They have a Shopify plugin as well. It should be illegal to ban a customer for a chargeback when it is in their favor. In a given year, 4-8 disputes on 5,000-6,000 transactions. If the dispute is valid, you will be asked to respond. I'm not so sure about the 90 day. They’re legit most of the times. This is up from #5 in 2019. ) I've won a chargeback before. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. finally we gave up and asked for our reservation to be cancelled as we had missed our plans for. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your chargeback will get rejected. Therefore, if you believe a payment is fraudulent, refund it. If you've lodge your dispute through the online dispute page, you need to upload the photos through there -- not just to the vendor via the message page. Citigroup Inc. This contract is only valid for the products. I've done it successfully. Alibaba. In fact, in amazon, the selling price is at $25! But the fact of the matter is all 4 suppliers are asking $50 for it. An example may be the server problems at launch. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. The sample should be the cost of your wholesale product + 25USD for the first kg and about 6. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). It's called deplatforming. They said up to 21 business days for a refund. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. Product is clearly unusable. AlbaTejas • 4 min. I filed for credit card chargeback. AliExpress is good for smaller purchases (also good for bulk) and more consumer focused with an ease of shopping and purchasing stages. Reservation total $2000. 9K. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. ago. I also know people that were outright banned by contacting their bank to chargebacks. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. NO business promotion, blog spam, rants, lead generation, success stories, unsolicited instructional texts, treatise, or how-to's are permitted in posts. We did not sign any documents talking about refund terms. Stop by a few days later again and pick up a copy of the report. . Pinanims • 1 yr. You should also have the option to "return" and the process will begin on Klarna by pausing your payment and waiting 14 days from the merchant. Go to Alibaba r/Alibaba • by West_University_475. A guy we never saw before subbed to the channel and donated 60$ for 6 times. But no refund! Sorry this happened to you. Later on, Eddie will discuss our growth strategy and priorities for investment. Method #3: The last option is the hardest and this involves chargebacks with purchases made through. You should be able to contact customer support for your region and receive help. The Reddit user, for example, bought a defective item online. Or the merchant can tell the CC that the refund has been issued (and provide proof). Hey all. They have not been very responsive. They provide a chargeback guarantee model. Analytic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. If you prewrite a letter a lawyer can charge as little as $40. Go to Alibaba r/Alibaba •. Hey guys i bought an printer for $1500 for my business off alibaba supplier and they completely ripped me off with the printerhead not being able to…View community ranking In the Top 5% of largest communities on Reddit. What can I do as I can’t pay with my card anymore. Be aware, regardless of if you win or lose, AirBnB policy is to cancel any credits that you have and ban you, with no appeal system. Have your tried contacting microsoft support and see if they can cancel your subscription and give you a refund or partially refund for your unused time. Alibaba (BABA-1. When they arrived, they had stains all over them and were completely different than the samples we received. To be 100% sure, the only way for an online merchant to win a chargeback for a card not present transaction is to do the following. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. An important part of the investigation is to check past history. The case with PayPal was closed on December 15th, 2022. The largest one was for $72. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. The pop up shop has been going for a month and a half and today's the last day. , an s19 goes for $10k, NOT $1k that is found on Alibaba. Alibaba $5k lesson: lost package, NO refund . In this article, you’ll learn best practices to manage your refunds and chargebacks, and avoid a negative account balance. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. RapturesLost • 3 yr. This chargeback was initiated a month after his stay (he stayed 5 nights) so our security camera footage has already been wiped. Another idea, find a Rolling Tray or smoking accessories manufacturer on alibaba and send them a message. When you log in, choose File a Chargeback from our homepage. Before sharing sensitive information, make sure you’re on a federal government site. If you've received a trade dispute from an Alibaba. This morning I received a chargeback from possibly the worst customer I have ever had. to be precise 6 chargebacks. Chargeback essentially means you're accusing the company of fraud and demand your money back. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. The customer's credit card company / bank makes the determination on the chargeback. 9% of these chargebacks. 5. At one point I was at a 7% chargeback ratio. you work it out with the supplier. ago. You almost definitely won't need to provide any evidence; AG is going to receive so many chargebacks (if they haven't already) in the near future that the banks are going to eventually have them flagged in their systems. Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. Ridiculous decision on Alibaba's dispute. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. For example I bought item on alibaba using my paypal account which debit card are linked, then I requested a chargeback to my bank issuer. Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). Log in to Online Banking and select the account with the transaction you'd like to dispute. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. 10. Chargeback denied despite overwhelming evidence. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. by banning me from backing projects in the. Credit card. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. I followed the instructions in the email on how to request the documents pertaining to the decision, but all I received was a statement. I totally get it the feeling. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. If you have a linked bank account, they will first take out any money in there. It has nothing to do with Shopify. And if, after carefully checking the bank statement or bill, you still. Pre-arbitration (pre-arb): When the customer. Join for free Messages OrdersErikMalik. View community ranking In the Top 1% of largest communities on Reddit. I own a small business and this holiday season I opened a small holiday pop up shop at a market. After they got my money, the seller does not talk to me, and completely ignores my message. • 2 yr. Stay on them. All are mainly Chinese goods and usually lower quality, hence the prices. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. Upon opening the package and closer inspecting I notice that the main arm and. • 1 yr. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. The can, and probably will, block your account until the debit is paid, or permanently. eilzaabeth Buyer + Seller • 1 yr. And shippers attempted pick up twice. . Yes it's normal, different things can trigger fraud filters and such. I purchased eight customized bobbleheads made to look like my friends. What I mean is, when you charge it back with the bank, you have to categorize the charge back. Not sure if anyone else has said this yet but a chargeback is NOT a refund. Business, Economics, and Finance. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. PSA: do not do a chargeback with your bank for purchase protection. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. I was personally ripped off for $4,666 over three trades. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. ago. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. if you file a chargeback, they might recharge you after it clears. My payment processors haves saved me and my business. Plus, PayPal offers zero protection for Friends and Family transactions anyway. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. However if you have made several over the course of years, its. I sell online and I’ve had it done to me. View community ranking In the Top 10% of largest communities on Reddit. Alibaba (BABA-1. They'll even call you if you follow the steps. Easiest way to chargeback is online, but if online disputes are unavailable for you, you can always dispute by calling the number on the back of the card. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. In terms of how to avoid it (from my single experience): Shopify notified me there was a chargeback and clicking through the prompts led me to a place where I could dispute the chargeback. A refund means that you conducted business through. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. Maybe the product you received was defective or you didn’t receive what you ordered. In this case, Alibaba asked for additional evidence to prove the buyer was correct. So after years of streaming our first chargeback happened. Hello everyone I really need some help with this. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. My package arrived in my city at the local post office (USA) on 06-03. 3. • 2 yr. However, this morning my chargeback was denied, leaving me feeling totally robbed. PayPal covers unauthorized purchases for chargebacks. Or it could be a few days. It doesn't extend to bank transfers. If you don't want charge backs remove donations and ask for donation through bits and subs, outside of that if you really want donations then twitch says not to touch any donations for Atleast 8-12 months to be safe for charge backs. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. If you forgot to cancel, then you should be contacting the company and asking for them to refund you but it's up to them. You likely have been given a provisional credit, but the airline and hotel still each have 30 days (or 60 depending on the bank) to make their case of why your chargeback is uncalled for. They can't charge back what was refunded. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. Stripe is a scam. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. If you've received a trade dispute from an Alibaba. Chargeback advice. I used to work at a bank doing chargebacks, and not too many people know that the regulations and guidelines that your credit card company uses to process chargebacks is freely available on the internet. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. Ali baba dispute team is a joke. Short answer is yes Alibaba is legit. Looks like u/zarx called this one correctly. Make sure you have really good photos or video (depending on the type. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. ago. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. I paid a deposit of $650 covered by Trade Assurance. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. . If buyer and seller have disagreement over condition, they don't want to hear it, they side with the buyer. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. Please wait 3-20 business days to check the bank statement. I've looked at the chargeback guides and not sure this is correct. This will not only affect products coming from China, but also from the other countries outside the European. Select the transaction, then select the Dispute this transaction link and follow the instructions. Most importantly, it will not affect your cancellation rate. I'm really happy with the manufacturer so far, so I definitely do not want to come in too aggressive and upset them. So, I CAN chargeback, and it CAN go through. . 1. Help. Probably open up a case with seller support is your best option. Everything was great at the beginning, seller was friendly and communicative. The Stakes: A compelling rebuttal letter will make or break your representment. Not quite. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. 4 to Feb. com trade partner, our security team has already begun processing your case. I work for a credit card processor. 2 more replies. The high-profile Chinese e-commerce company's share price surged for several years following its 2014 initial. Our supplier is refusing to refund us unless we send items back. 10. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. ago. You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. Always get it inspected if it is a large $ shipment. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Chargebacks are a danger to anyone who accepts payments online. Afterwards, if nothing from the merchant, Klarna will resume your. So I then searched online all over reddit and came to the conclusion that talking to my bank and requesting a chargeback was the best way which they did in under a week of speaking to them. Theft isn't one of the categories. Hello everyone I really need some help with this. What are the chances I'll get banned? Issues & Disputes. Your online shop translated into 17 languages. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. If Airbnb did not issue you a refund and you charge back, then Airbnb still believes you owe them the money that was charged back. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. The second was stuck at the dhl distribution center according to the track and trace and when i called they told me it was seized and nothing I or the sender can do. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. It was worth $900 and he paid me via cash app. Be ware. Goods get send to their country. Our supplier is refusing to refund us unless we send items back. We did not sign any documents talking about refund terms. ago. Ryenfresco. Stop by a few days later again and pick up a copy of the report. Essentially I want to purchase them. ago. By Natalie Kainz. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing fees and termination of your account. "The chargeback process, as outlined under US law, applies only to payment card transactions. It could be fair to consider a dispute as the first stage in the chargeback process. com trade partner, our security team has already begun processing your case. by jfduke3. Crypto has no chargebacks and you dont need them. Last option would be to sue them but that would cost more. The credit card used was my personal card. 01. Best Practices - Sourcing from Alibaba. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. It seemed like a simple story. ago. Add a Comment. You can absolutely get banned by getting a google/apple store refund. Nov. 4. (Linking a bank account to paypal is a bad idea, in general. 5. Product is clearly unusable. The . Google, along with most other companies, do not take chargebacks lightly. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. Explain the issue. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. But then we'll see about the chargeback. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. ago. . 2 days ago · By Cagan Koc and Diederik Baazil. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. I did not make payment through the Alibaba website but through an offline bank wire transfer. The… The varla Eagle One is just a rebranded T10-DDM (Zero 10X) 52V 18Ah (the lowest and cheapest version) and you pay like 500 - 600 more than you would if you would order the same scooter off Alibaba - I bought the 52V 23Ah version with LG batteries and only paid $1300 for it. 1688. Join for free Messages Orders ErikMalik. Upload the video and or the pictures as evidence. Ask for a catalog. If they’re refusing to provide service, you can get a 120 day extension based on the date of expected receipt (date they terminated), no more than 540 days since the original charge. From there support can help you refund the unwanted charge. Most 3PL's should handle that no problem, especially if you provide the order in an ARN. Alibaba TA order not received for over 1 year. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. . You have a legally binding contract with the seller, if they breach the contract, enforce your. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. It’s pretty common. MOQ is 12. There was a lot of inquiry into the process and logistics. It doesn't extend to bank transfers. Deliveroo can decide that you still owe the money and take you to court for the money. Also it may affect other amazon properties like audible, alexa, ring and more. A buyer can file a claim for either item not received, or item not as described up to 180 days after the transaction date. Posted by u/zarx - 4 votes and no commentsFollow-up edit: I would recommend buying something new from a reputable distributor such as Compass Mining, you should see an ROI calculation in the 200-300 day range, that is usually how these miners are priced at the current moment. The seller put a fake tracking info showing completely different. Yes. They won't agree to refund even if we provide them with solid evidence. Zelle does not officially, but yes. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. Safe & easy payments. The Real Housewives of Atlanta The Bachelor Sister Wives 90 Day Fiance Wife Swap The Amazing Race Australia Married at First Sight The Real Housewives of Dallas My 600-lb. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. Explain the issue. Chargebacks cost the merchant on record not the buyer and the fees are owed even if they win the chargeback. The Chinese retail and tech giant still isn't impressing the bulls. First, reach out to the company that sold the product or service to you. Remember to: Keep it concise (no flowery language or unnecessary details). While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction. This. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. What will filing a chargeback result in? Long story short, I received expired items (~70USD) from a seller and he refused to provide me a refund even after I showed pictorial proof of the items. If this was your first purchase, your parents stand a very good chance to get a chargeback. Yes chargebacks are bad and could get your account banned. Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. This can be a tremendous resource, providing access to many low-cost. No complete revocation of the ID itself took place back then. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. even after the chargeback is closed, they want bank. The customer's credit card company / bank makes the determination on the chargeback. • 2 yr. I liked that method because it offered me potential fraud/chargeback coverage. Have yet to test the miners. Thanks heaps!! Was the order on Dec 17th, 22 gone. g. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. Does that mean it was processed incorrectly? Any advice would be much appreciated. A refund is a two party agreement, between customer and seller, to give you your money back. Keep it short (get to the point, quickly). There are several different types of. You would likely eat the cost for a charge back on your own site, plus additional fees that payment processors charge, when a buyer makes a charge back against you. Just an FYI if you want to source some GPU's from Alibaba. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. ago. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. We get our money back plus the $15 chargeback fee. 11. Affiliate twitch. It’s worth the extra 1% transaction fee to us for predictability purposes. A chargeback works. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. You're going to have to ask them how you pay them back. Deliveroo can dispute this. I've also tried a Visa card. Note: They didnt "chargeback" $500. Open a dispute and select something like, received wrong or faulty item. Chargeback timeframes are actually 120 days from the date of the charge (at least with Visa), anything less may be a card issuer decision. Reversing the charge means that none of this ever happened, you conducted no business through alibaba. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. They call the bank and say they didn’t but those. You need to call someone at pay pal and figure out what you can do in this situation and why they are charging back you. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. The chargeback reaches the merchant's account, pulling their money out. Businesses do not have to accept returns other than for defective items.